Lyreun – Terms of Service

Welcome to Lyreun! By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order. If you do not agree, you must refrain from using our site.

1. General Information

Overview:
These Terms of Service govern your use of Lyreun, operated by Lyreun (“we,” “us,” or “our”).

No Affiliation Disclaimer:
Lyreun is an independent company. We are not affiliated, endorsed, or associated with any third-party brands, companies, or trademarks. Any resemblance or reference to other names or brands is purely coincidental.

Modifications:
We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.

2. Orders and Fulfillment

Order Acceptance:
All orders are subject to availability and acceptance. We reserve the right to decline or cancel any order at our discretion.

Out-of-Stock Policy:
If an item you ordered is out of stock, we may, at our discretion, send a similar or equivalent product of equal or greater value to fulfill your order.

Estimated Shipping Times:
Shipping times are estimates only and not guarantees. Average delivery is 5–14 business days, depending on your location. During peak seasons, ordering early increases the likelihood of timely delivery.

Main Countries Covered – Estimated Delivery (in days):

Shipping to other destinations may exceed 14 days.

Delayed or Lost Packages:
If your package has not arrived within 30 days, you may be eligible for a coupon, discount, or other form of compensation at our discretion.
If your package has not arrived within 60 days, you may be eligible for a refund or reshipment, also at our discretion.

Responsibility:
Once an order has shipped, we are not liable for delays, loss, theft, or damage caused by the shipping carrier. Any such issues must be resolved directly with the carrier.

3. Returns and Refunds

Refund Eligibility:
Refunds are only available if:

• Your order is not delivered (subject to the time limits stated above), or

• Your product arrives destroyed or unusable.

All other sales are final. Please double-check your order details before checkout.

Defective Products:
If you receive a defective product, contact us within 7 days of delivery with proof of defect (photo or video evidence). A replacement, store credit, or refund will be offered at our sole discretion.

Refund Decisions:
All refund and compensation decisions are made solely by Lyreun. We reserve the right to reject refund requests if we believe they do not meet our refund policy criteria.

4. Limitation of Liability

Disclaimer of Liability:
To the fullest extent permitted by law, Lyreun disclaims all liability for any indirect, incidental, or consequential damages resulting from your use of our website or purchase of products.

No Legal Claims:
By using our website and purchasing from Lyreun, you agree not to initiate any lawsuit, claim, or legal action against Lyreun, its owners, employees, or affiliates for any reason arising from your use of our products or services. Any disputes must be resolved through direct communication with our support team.

No Guarantees:
We make no guarantee that your order will arrive by a specific date (including holidays). All shipping dates are estimates only.

Assumption of Risk:
By purchasing from Lyreun, you acknowledge and agree that all use of our products and website is at your own risk.

5. Governing Law

These Terms of Service are governed by the laws of our preferred country. Any disputes will be resolved exclusively in the courts of that country.

6. Contact Us

If you have any questions about these Terms of Service, please contact us at:
📧 support@lyreun.com

By placing an order with Lyreun, you confirm that you have read, understood, and agreed to these Terms of Service.